Please contact me off list. thanks! *Lili Crowley*
she/her Postmaster <http://www.yahoo.com/> On Fri, Jun 7, 2024 at 11:58 AM Jim Greco via mailop <mailop@mailop.org> wrote: > I have had to deal with this several times with my customers. AT&T has > been incredibly slow to respond in the past. I have rarely received a > response sooner than 2-3 weeks after I first contacted them. It has > typically taken 1 to 2 months+ to get off the list so you will probably be > in this for the long haul. > > > > We have noticed that they seem to actually be less responsive to > “official” admin accounts like postmaster@... and administrator@... and > have had quicker response when we give a customers a template to mail from > their user account. > > > > Twice when iit seemed to be stuck I posted to AT&T forums (which has other > mail admins reporting the same issue) I get a boilerplate response that > that I need to contact ATT via the abuse_...@abuse-att.net email. > However I feel like I got a response sooner when I did so. But that may be > coincidence > > > > Also I frequently do not received a response when the customer server has > been removed from their super double secret RBL, I just check the logs > every few days and eventually notice email getting out. > > > > I think AT&T’s thought process is “a spammer will give up from the > frustration of dealing with their glacial abuse team response only a real > business would still be asking what is taking so long after 2 months”. > > > > If you find an easier way please share. > > > > Jim > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > > https://urldefense.com/v3/__https://list.mailop.org/listinfo/mailop__;!!Op6eflyXZCqGR5I!BI8P8l3VFGV0CHjRskSDmBMa7neensbr9ILhAR6mXx3nMxFBxeVq_NBljIJrmrMBVAQDcrU65I6UyTKIgRE$ >
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