I apologize for the cross-posting. We really want to get a sense of how well people feel our website serves them. (Don't get me started on what "serves them well" means.) I'd like to find someone, preferably based in Boston, who can help us put together a good survey so that we can better understand site visitor satisfaction, and perhaps, understand a bit better what draws the people currently visiting our site there. We don't need technology--we can use Survey Monkey, or put together something in our CMS--but I want someone who understands statistics and what questions to ask to best solicit useful information for a non-profit online site.
Any suggestions? War stories? Many thanks, Ari
