Yes, that is true.

Sent from my iPhone

> On Feb 12, 2014, at 5:34 PM, Rich Thomas 
> <richthomas79td...@constructivity.net> wrote:
> 
> I think it has more to do with trying to make a profit.  Airlines have been 
> mostly poor in that regard for years, so the mergers and high load factors 
> are attempts to build revenues and profits, with a lowering of customer 
> service and any semblance of pleasure in your flying, which comes from saving 
> a buck and shaving costs.  It has become like ridin the dog but with smaller 
> seats.
> 
> One thing to remember about flying that I learned early on.  That person 
> behind the desk or the FA on your airplane is the ONLY person who can help 
> you get what you need or want.  Treat him or her nicely and respectfully and 
> your chance of getting what you want/need goes up exponentially.  Most of 
> them are hating the way things are going worse than you are because they have 
> to deal with all the other jerks all day long.  You would be surprised at 
> what a kind word or a brief friendly conversation might get you in the midst 
> of madness all around.
> 
> --R
> 
> 
>> On 2/12/14 5:07 PM, Kaleb C. Striplin wrote:
>> Interesting. So does it seem to more frequent fliers than me that all the 
>> mergers and airlines going out which reduced the number or airlines made it 
>> much worse to fly these days?
> 
> 
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