An update to the saga. A month ago I purchased a replacement clutch master cylinder from MercedesSource. The website did NOT list the manufacturer - but it came with both a short and a long rod.
It came in a TRW box, and "Lucas" was cast into the body. I was not pleased. After installing the master cylinder using the short rod, I determined by how it mounted and by the fact the system wouldn't bleed that the rod was too long. That is, the short rod was not short enough. Closer examination determined the problem is really the top of the piston in the cylinder is too high. Rather than have the car out of service for many days as I tried to find a proper part, I chose to modify the rod making it short enough it would work. I was successful - but it took me an extra 4+ hours of effort. At this point, I was _very_ unhappy with MercedesSource. I let them know how unhappy I was, saying things like "I'll buy from Autohaus before I'll buy from you again". And they responded! Stood behind their product, apologized for the trouble, promised to pester their supplier - and gave me enough monetary compensation that I'm now quite satisfied. MercedesSource is now very high on my list. Any company willing to put money behind the promise to keep customers happy says to me they _are_ serious and really do care about their products and reputation. I'll still be very cautious about the manufacturer, though. -- Philip _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com All posts are the result of individual contributors and as such, those individuals are responsible for the content of the post. The list owner has no control over the content of the messages of each contributor.
