Mercedes Source is definitely nice to deal with. I bought an injector pop tester a couple of years ago and the needle in the gauge was broken. I emailed them and they immediately sent me a new gauge. No questions asked.
Sent from my iPhone > On Jan 22, 2015, at 8:52 PM, fmiser via Mercedes <mercedes@okiebenz.com> > wrote: > > An update to the saga. > > A month ago I purchased a replacement clutch master cylinder > from MercedesSource. The website did NOT list the > manufacturer - but it came with both a short and a long rod. > > It came in a TRW box, and "Lucas" was cast into the body. I > was not pleased. > > After installing the master cylinder using the short rod, I > determined by how it mounted and by the fact the system > wouldn't bleed that the rod was too long. That is, the short > rod was not short enough. Closer examination determined the > problem is really the top of the piston in the cylinder is too > high. > > Rather than have the car out of service for many days as I > tried to find a proper part, I chose to modify the rod making > it short enough it would work. I was successful - but it took > me an extra 4+ hours of effort. > > At this point, I was _very_ unhappy with MercedesSource. I > let them know how unhappy I was, saying things like "I'll buy > from Autohaus before I'll buy from you again". > > And they responded! Stood behind their product, apologized > for the trouble, promised to pester their supplier - and gave > me enough monetary compensation that I'm now quite satisfied. > MercedesSource is now very high on my list. Any company > willing to put money behind the promise to keep customers > happy says to me they _are_ serious and really do care about > their products and reputation. I'll still be very cautious > about the manufacturer, though. > > -- Philip > > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > All posts are the result of individual contributors and as such, those > individuals are responsible for the content of the post. The list owner has > no control over the content of the messages of each contributor. _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com All posts are the result of individual contributors and as such, those individuals are responsible for the content of the post. The list owner has no control over the content of the messages of each contributor.
