I was wondering about that myself. An apology is hardly adequate compensation.
On Mon, May 9, 2016 at 5:54 PM, Dan Penoff via Mercedes < mercedes@okiebenz.com> wrote: > I would hope the manager comped the meal and fired the servers. > > Dan > > > > On May 9, 2016, at 4:07 PM, Andrew Strasfogel via Mercedes < > mercedes@okiebenz.com> wrote: > > > > I just had to share this from the Washington post. Peter Chang is > > supposedly THE best Chinese restaurant in the DC area, but their serves > > could use some basic IT training. > > > > Servers trash customers in private note on check — then forget to delete > it > > By Tim Carman <http://www.washingtonpost.com/people/tim-carman> May 9 at > > 12:58 PM > > < > tim.car...@washpost.com?subject=Reader%20feedback%20for%20%27Servers%20trash%20customers%20in%20private%20note%20on%20check%20%E2%80%94%20then%20forget%20to%20delete%20it%27 > > > > > > Four diners, three of them wearing plaid, were ready to enjoy a meal > > Saturday night at Peter Chang in Arlington < > http://peterchangarlington.com/>, > > the authentic Sichuan outpost opened by the Chinese embassy chef turned > > serial restaurateur > > < > https://www.washingtonpost.com/lifestyle/food/how-chef-peter-chang-stopped-running-and-started-empire-building/2015/03/16/66ff2378-c750-11e4-aa1a-86135599fb0f_story.html > >. > > But the dinner took a left turn when the server brought out a > family-style > > bowl of rice. > > > > The offending check at Peter Chang in Arlington, courtesy of a diner. > > > > One of the diners, who had lived in Beijing for much in the 2000s, was > > surprised by the rice presentation and made a comment to the server, > saying > > "'Oh, you guys don't serve them in individual rice bowls?'," related > > another diner in the party, who asked to go by his first name,*Matt*. > > > > The server told the group that when rice is served to three or more > diners > > at Peter Chang, it comes in a large bowl. The former Beijing resident > > thought that was odd, considering the family-sized portion ran counter to > > the personalized bowls he encountered in China. The server then asked if > > the foursome would like individual rice bowls instead. They declined. > > > > *[Peter Chang restaurant review: A master's cooking, times two > > < > https://www.washingtonpost.com/lifestyle/food/peter-chang-restaurant-review-a-masters-cooking-times-two/2015/12/02/fd7f2b88-8c79-11e5-ae1f-af46b7df8483_story.html > >]* > > > > "She said, 'No, no, I can bring it for you,'" Matt related. "He said, > 'No, > > no, don't worry about it. It's fine. Just wanted to let you know that's > the > > way it's done in China. It's not a big deal.' . . . It just got really > > awkward." > > > > The diners thought that was the end of the episode until it came time to > > pay. The group asked to split the check four ways, to which the > > server apparently said, "That's totally how they do it in China." > > > > "I obviously had no idea what that meant, because I'm just a white guy > from > > Arlington," Matt said. "But my friend from China, he told us after she > > left, 'In China, one person pays for it. That's not at all the way things > > are done in China, so she's being sarcastic.' Then we saw the receipt." > > > > At the bottom of check were two comments, each obviously typed into the > > system from the restaurant's point-of-sale, or POS, system. The first: > "im > > a plad a------." The other: "i have a small penis." > > > > The former comment, despite misspelling "plaid," was clearly a shot at > the > > diner's attire. The second, a cheap shot, period. The diners were not > > amused and immediately summoned a manager. The manager, in turn, summoned > > the server and another server who had apparently typed the comments into > > the system. The manager apologized and explained the servers were just > > joking with one another via the POS system. They meant to delete the > > comments before presenting the check. > > _______________________________________ > > http://www.okiebenz.com > > > > To search list archives http://www.okiebenz.com/archive/ > > > > To Unsubscribe or change delivery options go to: > > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > > > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
