The international flights are traditionally better. As a kid I worked for a while as a ramp rat at JFKIA, doing catering for SAS and a few others. Their food was pretty amazing. I have flown BA a couple of times and was very impressed with their passenger service and crew. Of domestic flights Alaska is a clear winner for customer service.
Greg -----Original Message----- From: Mercedes [mailto:mercedes-boun...@okiebenz.com] On Behalf Of Curt Raymond via Mercedes Sent: Tuesday, April 11, 2017 6:05 AM To: Mercedes Discussion List Cc: Curt Raymond Subject: Re: [MBZ] (Doctor?) dragged off United AIrlines flight The best gate agents and flight attendants are consistently on Southwest. I'm not sure how they manage it. My favorite flying experience of the last 10 years and probably 300,000 miles was JAL, thats Japan Air Lines. Good food, nice people, prompt service. The 787 Boston to Tokyo was nice. Sipping sake at 30,000 feet is grand. -Curt From: Peter Frederick via Mercedes <mercedes@okiebenz.com> To: Mercedes Discussion List <mercedes@okiebenz.com> Cc: Peter Frederick <psf...@earthlink.net> Sent: Tuesday, April 11, 2017 8:41 AM Subject: Re: [MBZ] (Doctor?) dragged off United AIrlines flight Airlines have always had the right to refuse to seat you on any particular flight, although they DO have to honor your ticket eventually. Flights are often (if not always) "over sold" because it's impossible to get everyone on the plane every time, especially when the weather is bad and flights are delayed or cancelled. Operating the airline takes priority over any particular passenger getting on the flight they are scheduled for. This has been the case since the origin of the CAB in the 30's, it shouldn't be a surprise to anyone. I'm sure the severe weather in the Southeast was part of this, Delta was in a huge mess since their hub is Atlanta, but everyone else was also dealing with cancelled flights, equipment scattered around and crew stuck too far away. People are jerks -- I'm sure United had another flight (and they can always put you on another airline) so someone surely could have waited overnight at worst. Flight crew takes precedence -- someone has to be there with the proper rest time in order for the flight to leave the next morning. And United didn't handle this very well, it would have been easier to fix this long before the flight was loaded and ready to go. Not the first incident recently, either -- they probably need to replace some customer service people. I've been on several Delta flights were people were "bumped" and volunteers were requested, and things always worked out well. I fly Delta when I can -- much nicer gate agents, even in busy airports, have never gotten anything but excellent service and very gracious help with my mother in a wheelchair. American and United, not so much -- surly agents, more chaos, and long waits for help. Peter _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
