Total agreement. Pervasive incompetence prevails. --FT Sent from iPhone
> On Dec 19, 2019, at 5:19 AM, dan--- via Mercedes <mercedes@okiebenz.com> > wrote: > > As I get things sorted at the new house, I purchase new products, some quite > substantial and/or expensive. I have expectations that these products be well > designed and built, some of the criteria I use to make my purchase decision. > > I’m questioning the competence of some major manufacturers after my recent > experiences, for example: > > 1.) Kohler Cimmaron toilet - plumber son gets it all installed and ready to > go, on,y to discover that the fill valve is defective and must be replaced. A > call to my good friends at Kohler got a, “OK, like, we’re sorry, and we’ll > send out a replacement in 8-10 days” > > Yeah, not acceptable, folks. A very expressive conversation with the phone > idiot about Herbert V. Kohler and “gracious living” (one of his “values” > that’s engraved all over the company) and I git two day expedited shipping. > And by the way, who pays for the plumber’s callback because of your > incompetence? > > 2.) Bosch dishwasher - Got the old dishwasher out, the new Bosch ready to go > in, but no sign of a drain hose. Look at the installation manual under “Parts > provided with dishwasher - drain hose.” Nowhere to be found. > > A call to Bosch yields a similar response. 5-7 days and we’ll have one to > you. Nope, buddy, not acceptable. “If you call back in the morning between 8 > and 12 Eastern time you can get one expedited in two days.” Yea, that’s what > I’ll do. > > Holy mother of pearl, what is wrong with these places? > > Grr. > > -D down one toilet and no dishwasher > > > > > _______________________________________ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
