If the servive manager hasn't call back, I;d call the general manager - if he doesnt respond find out who *his* boss is.
The few times a dealer worked on my cars they have washed the whole vehicle and vacuumed it also - Larry T (67 MGB, 74 911, 78 240D, 91 300D) www.youroil.net for Oil Analysis and Weber Parts Test Results http://members.rennlist.com/oil PORSCHE POSTERS! youroil.net Weber Carb Info http://members.rennlist.com/webercarbs . ----- Original Message ----- From: "Rich Thomas" <[EMAIL PROTECTED]> To: "Mercedes Discussion List" <mercedes@okiebenz.com> Sent: Tuesday, November 27, 2007 11:02 AM Subject: [MBZ] Rant > Thanksgiving morning early my wife went cycling at this park in West > Houston. Some sh*thead smashed the passenger side window in her > Suburban, stole her phone, purse, etc. she left in there. So Fri I call > the dealer to see if they could do a replacement, they had to order the > glass, came yesterday. So I take the truck in, $400some ($200 labor) > later it is fixed, she is happy. But when I pick it up, I go look at it > to make sure everything done OK, and the glass is filthy -- grease, > fingerprints, oily film on it. I go in and ask the service person there > if it was expecting too much that for $400some they might think to clean > the glass. The service person wants to know if I want them to "detail" > the truck. No, maybe someone could get a couple of paper towels and > some windex and take 3 minutes to clean it? Oh, someone made a mistake, > should have washed it, but they are gone now, call back tomorrow. You > can't go find some windex and paper towels? No, I can't leave. How > about that guy that just drove it out? Oh, I can go try to find him if > you want... If you can go try to find him, how about just finding some > glass cleaner and some towels? Well if you come back tomorrow they will > take care of it. Why would I want to come back here tomorrow, take > another hour or two to deal with this? > > By then the daughter unit, who came with me to drive it home, has taken > off. > > 10AM and no call yet from the service manager. Am I crazy? Are my > expectations too high? > > --R > > _______________________________________ > http://www.okiebenz.com > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.503 / Virus Database: 269.16.8/1154 - Release Date: > 11/27/2007 11:40 AM > > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
