On another, VW-oriented list, this guy started a thread about how the CV joints on his new Passat were failing and the dealer was not honoring the warranty. Turns out that the dealer had offered to replace the CV joints, but was going to use with reman parts. The guy felt they should be using new parts for warranty work, and they got into a long argument about it. Eventually the dealer said you've f-ed around so long and kept driving the car so now the damage is your fault, and we're not going cover any of it under warranty.
Various people responded, offering different strategies and advice, but it eventually became clear that the guy just wanted to bitch about the dealer, and didn't really want to make any effort at solving his own problems. What's going on here? Allan -- 1983 300D "Gary Hurst" <[EMAIL PROTECTED]> said: > it's a little late once the car fails > > On Tue, Apr 29, 2008 at 9:16 AM, Donald Snook <[EMAIL PROTECTED]> wrote: > > > Gary, > > > > Have you tried talking to the Service Manager at your local Saturn dealer? > > (I would guess you have). The next step is to tell him you want to talk to > > the Zone Representative. GM used to have zone for individual brands. But, I > > think they have consolidated some of these. There is probably a zone rep for > > Saturn in Atlanta. Your car has so few miles on it, you can ask for a > > "goodwill policy adjustment." It would help if you have had service done at > > the dealer. Be friendly and cooperative unless the zone rep shoots you > > down. Then you can raise holy hell. You should also try to talk to the > > dealer (I don't mean the New Car Manager or some other lackey). The owner of > > the dealership should be concerned about this. He can put pressure on the > > zone rep to make you happy. > > > > One thing that may present a problem for you, is that your car has not > > failed. It is still working. Usually, they won't do anything unless it has > > actually failed. Is the timing chain making noise? That might be a way to > > get it fixed. Can you show paperwork that would document the oil changes? > > > > Donald H. Snook > > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
