Am 26.01.2010, 03:54 Uhr, schrieb lautys <[email protected]>:
Contact your local BioRad representative. If they are unhelpful, let us
know so that we can avoid buying instruments from them.
Unfortunately most of the companies are like that, you lost your CD, you
got
to get a new one, no free reinstallment. Our lab faced the similar
situation
before, inherited old instruments but software are either corrupted or
workstation formatted by IT department and CDs were lost.
Solution? Companies quote us quotations with each CDs cost > Malaysian
dollar 10k (1USD = 3.39MYR). Otherwise, no test can be proceed. One of
the
companies was GE. After calculate possible costs e.g. service charge,
change
of parts and etc, we end up with new instrument. :)
Exactly that is one of the things that usenet is good for. If word about
good or bad customer care spreads, we get choices. I can understand a
reasonable handling fee in such cases, and may be there also was a major
software upgrade. But when the service becomes more expensive than the
original product, than "service" becomes a bad joke. And I rather know
that before I buy expensive equipment.
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