Dear All,
first off, happy 2026 to all of you. I have a quick question - primarily for our colleagues in airline ops: Yesterday, my adult daughter attempted to fly on a full fare business class ticket from Frankfurt via Amsterdam back to Toronto. The feeder FRA-AMS was on Lufthansa, the connection from AMS to YYZ on Air Canada. The flight from FRA arrived about 60 minutes late at AMS. However, my daughter arrived at the departure gate for her flight to YYZ in ample time and boarding had not even started yet. When she attempted to board the flight, the electronic gate rejected her and an Air Canada agent informed her that she had been taken off the flight due to the late arrival of the feeder flight from Frankfurt including her checked bags. Any attempt by my daughter to argue her case was not successful. Even her willingness to be down-graded was not fruitful. After every passenger had boarded, including apparent stand-by passengers, and the flight had left, the gate agent re-booked my daughter onto a KLM flight with a six-hour layover in Washington, DC before her connection to YYZ. As this was unacceptable to her (and to me), I contacted Lufthansa and they very professionally sorted this mess out by flying her back to FRA and rebooking her on a LH flight to YYZ later today. What Air Canada policy could possibly justify this treatment? Kind regards, Christian Nuehlen
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