None. Very weird

On Fri, Jan 2, 2026 at 01:07 Christian Neuhlen via Mifnet <
[email protected]> wrote:

> Dear All,
>
>
>
> first off, happy 2026 to all of you.
>
>
>
> I have a quick question – primarily for our colleagues in airline ops:
>
>
>
> Yesterday, my adult daughter attempted to fly on a full fare business
> class ticket from Frankfurt via Amsterdam back to Toronto. The feeder
> FRA-AMS was on Lufthansa, the connection from AMS to YYZ on Air Canada. The
> flight from FRA arrived about 60 minutes late at AMS. However, my daughter
> arrived at the departure gate for her flight to YYZ in ample time and
> boarding had not even started yet. When she attempted to board the flight,
> the electronic gate rejected her and an Air Canada agent informed her that
> she had been taken off the flight due to the late arrival of the feeder
> flight from Frankfurt including her checked bags. Any attempt by my
> daughter to argue her case was not successful. Even her willingness to be
> down-graded was not fruitful. After every passenger had boarded, including
> apparent stand-by passengers, and the flight had left, the gate agent
> re-booked my daughter onto a KLM flight with a six-hour layover in
> Washington, DC before her connection to YYZ. As this was unacceptable to
> her (and to me), I contacted Lufthansa and they very professionally sorted
> this mess out by flying her back to FRA and rebooking her on a LH flight to
> YYZ later today.
>
>
>
> What Air Canada policy could possibly justify this treatment?
>
>
>
> Kind regards,
>
> Christian Nuehlen
> --------------------------------------------------------------------------
> Revised: 20250507
>
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Revised: 20250507

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