On Tue, Mar 24, 2009 at 7:31 PM, Stephane Bakhos <nuitari-m...@nuitari.net>wrote:
> >> Complain to Bell (411) that the phone line is noisy when the weather is > >> wet or humid. > > > > I think you mean 611? > > Yes 611, sorry. > > >> Make sure that when the tech comes around that he only checks the Bell > >> part of the line and not the whole line. Say that the problem is > >> intermittent and mostly when it rains. > >> > >> Note that it is quite possible for squirrels to chew the telephone > wiring > >> enough to cause problems. > > > > > > Actually, it is slightly noisy at all times the line (kind of like a > > static-ish fuzz) (yes all the phones are filtered, and no it doesnt sound > > like an unfiltered phone). > > And yes I do seem to loose sync even more so during spring (like now) or > > when it rains, which were all things I reported many times. > > In all of the tickets I've always asked for an "evening" appointment and > > they told me a tech would "visit" between 5PM to 9PM, however, most of > the > > call backs I get from Bell are left during the day time basicly say "Sir, > > after verifying your phone line, we found no problems, your line stats > are > > more than exceptional and that no noise was detected on the line, and in > 2 > > cases without even telling me, they bumped my connection profile from > 4mbps > > interleave to 6mbps fastpath, making my modem barely able to even achieve > > DSL sync.... and of course these techs never leave phone #'s, so I gotta > > call back TekSavvy to open ANOTHER friggin ticket and wait another > > 48-72hours before they put my connection profile to what it was before, > and > > even then they don't do it, they leave me at 5mbps interleave which > causes > > ~10 disconects per hour, instead of 2-3 per hour at 4mbps interleave. > > Don't bother with the DSL tickets, have them do it as a voice issue. I've > had much better service (yeah from Bell...) with handling the noise issue > through the voice part. > > Don't even mention DSL issues to the voice department, else they'll dump > you on Sympatico. The best is to keep it simple, and if you have to, fake > some line noise. > > > TSI had even escalated a ticket that was opened last week, and a Bell > tech > > was supposed to come explicitely to verify/rewire the demarc & NID at my > > house between 5PM - 9PM.... so far no tech & no calls... The logic was to > > have Bell verify/rewire my entrance since 1) I don't seem to have a > demarc, > > just a cable from the post, straight through the wall into the NID (which > is > > actually a violation since that means the line is ungrounded) and 2) if > my > > DSL still has sync problems at anything less than 6mbps fastpath, > Teksavvy > > and escalate the issue further as that would be proof there is nothing > wrong > > with my internal wiring (not that there would be any since I've had DSL > for > > ~many years prior to that, and a Bell Entourage tech actually did the Y > > split for my DSL modem (whole house is filtered out at the NID, with a > > straight untiltered line from the NID to my modem. > > The new demarcs are great, they are actually outside of the house and have > a way for you to access the phone line directly with a phone, so it is > easy to check if the noisiness comes from a loose wire somewhere or from > Bell's side. > > Even in the olden days, you should always have a demarc box outside of your house, because that's where they ground the phone line. But yes, i agree the new demarcs with test jacks are pretty practical.
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