(Sorry if this is a dup. Append resent after 17 hours without confirm.)

I'm trying to meet a request to have mon send an alert first to the on
call person, and then if the problem is not resolved within a certain
time, T2, to a higher level person.  The sticky part is that this
should occur even if the condition was ack-ed.

If not for the ignoring of the ack, I see that I could do this with a
second alert entry (under another period label:) using something like
"alertafter T2".

In order to ignore the ack, it looks like I would have to set up a
duplicate group:service with the same test but, again, "alertafter
T2" 

Alternatively, it looks like I could easily tweak the code to add a new
alert type, alertnoack, which acts like alert but disregards the ack
state (and maybe passes the alert plugin the ack state and comment). I
really don't want to go off on my own.  Does this option have any
merit?
An even more elaborate change would have acknowledgment levels and
something like an "alertbelowack num" clause that indicates what level
of ack squelches that alert (e.g. default is num=1).


Are there any other solutions that don't involve configuring a
"duplicate" group:service or changing mon?

Thanks for any suggestions,

Michael Vogt


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