Interesting...
I contacted Ebay and registered my displeasure and that of most of
MoPoers regarding a Sellers' inability to leave feedback with their
new rules. I also mentioned how the concept of 'retaliatory
feedback' would often give a peevish buyer, newbie or otherwise,
pause before setting out to ruin the rating of a high profile, or
otherwise reputable Seller. So now there is little or no
consequence to a Buyer who decides that a neutral or negative is
warranted, other than A LOT of work by a Seller to deal with Ebay's
'support' system in order to question the appropriateness of a
neutral or negative feedback. The customer service rep informed me
that he completely understood my concerns as he both buys and sells
on Ebay, and he added that they had been getting a sizeable amount of
angry feedback themselves due to 'fixing' something that most likely
was not actually broken. Then he informed me that Ebay would be
assigning a large contingent of service reps to deal with complaints
by Sellers who feel that Buyers had given them unwarranted negative
or neutral feedback.
I simply asked him that if this system was 'better' why would they
need to assign any more peoplepower to address complaints? In other
words, they've actually created more of a problem with their "New and
Improved" feedback rules, than they've solved.
I have to admit that I am at a loss to understand why allowing for an
unrestrained influx of untethered bad buyers is any solution to a
perceived presence of retaliatory 'bad Sellers.' Neither would seem
to be an advantage for Ebay. I say if Ebay improves THEIR customer
service by policing them both, all will improve.
As in most things, there are two sides to every story...
Apparently Ebay only wants to hear one of them.
Patrick
On May 19, 2008, at 4:44 PM, Brek Anderson wrote:
It is unreal. I have close to 2000 pos feedback and a rating of
100%. Since I have not sold that much this last year, I could get
one neutral and end up at 99%. With the old system even if I got a
negative I would still be listed at 100% because it takes into
account the hard work over 8 years on ebay to protect feedback. Now
7 years are not a factor. New leaders come in and think they need
to reinvent the wheel. It is ridiculous. There are very few changes
they have made of the years I have been on ebay that have benefited
us sellers. The intent of ebay has always been to make them the
most money at the cost of sellers. If their intent was to make it
most attractive for the sellers & buyers they would make more
money. …………wow ebay
Brek hba2
From: MoPo List [mailto:[EMAIL PROTECTED] On Behalf Of
Michael B
Sent: Monday, May 19, 2008 3:35 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU
Subject: [MOPO] ebay's new feedback
my feedback percentage actually went down today with the new
calculation. in the past 12 months, i received one Neutral, which
counts as a negative and eats into the percentage. ***i offered
this seller mutual withdrawal, since i responded.
prior to this, i had 3 negs. 2 of them were shill transactions in
behalf of someone else. since getting these 2/3 years ago, both
these bidders still have a ZERO score. (the third neg i had was
from a seller of a non-poster item who retaliated)
BUT BUT BUT, even with the 3 negs, and additional positive feedback
credits of about 60 added today (because they were from the same
buyers, another change), my Percentage went down.
i dont think this was the intent of ebay. ...............wow ebay!!!!
michael
ebay account: dialmbbmbb
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