Doug, I agree and COMPLETELY disagree all at once. Ebay or any other
company gets no pass when they work in the public marketplace.
If I have a complaint due to their 'trying to improve' something that
either makes it worse or an un-level playing field I will say so, it
goes with
the territory and they should welcome such input from passionate
buyers and sellers if their intention is truly to try to improve
their service to
their customer.
And the idea that there was no PayPal and now that Ebay owns PayPal
they make is increasingly difficult to use other payment methods
brings into question whether they are actually 'trying to improve' or
trying to improve their bottom line at the expense of customer
options and customer
satisfaction. PayPal still owes me $2,300 so don't expect me to be
naive enough to accept any of Ebay's or PayPal's actions to be
motivated purely by
'trying to improve' for their customers. You can simply google
for Ebay and PayPal horror stories when it comes to customer
service. And their latest
moves don't appear to be improving the landscape.
Keep in mind, their Sellers are their customers as well as their
buyers and many times they are the same people.
In the end, you may be right. They are losing Bruce, who is 'just mov
(ing) on' and I have definitely dropped my business with Ebay in the
last
few months and will likely continue to do so. Beneath it all is a
sad truth that you touched on, Ebay may very well have made some
great strides
in some ways that were greatly valued by their customers, buyers and
sellers, both. However, change for change sake or for their bottom
line that
motivates people to 'just move on' sounds like a pretty poor business
plan. Ebay customers 'just moving on' is a reaction to actions Ebay
took
that is making their site less user friendly, creating a playing
field that is not level, and leaving many to finally conclude that
doing business on
Ebay is worth it at all.
So Doug, while they may have improved in the past, and they may be
trying to improve now, they have created problems for their customers
who have every
right to have their voices heard. For when regular customer's have
the choice of enduring what they see as unfair policies or 'just
moving on,' that in itself is a
failure to improve.
Patrick
On May 20, 2008, at 6:24 AM, Douglas Ball wrote:
I think Ebay is doing what it can to make it a friendlier buying
market. Personally I love it!
For years buyers have been put at the mercy of sellers who made you
feel like you had to kiss their ass if you wanted there item...
delivered safely... and at your door in a reasonable time. Then
there those you have to beg for them to take time for some kind of
feedback. Then there are those who rap your item like a piece of
garbage... hopefully you get it safely, and then you had to give
them wonderful feedback or none , so you could keep a decent rating.
Most clients I talk to are afraid of buying on Ebay, because of the
horror story's that the media prints and others tell. If the buyers
aren't there then there is no market.
I've seen many of the crooked dealers get boot off and some leave
on there own because of changes over the years, unfortunately some
of the good ones.
Many of the changes that ebay has made are the changes that this
list has wished for, now some of the same people are griping that
it is done....please...just move on!
This is a partial list a what use to be...remember;
dealers making contact to buy there stuff instead of the listing.
people making contact after the listing to buy an item you didn't win.
asking sellers to close an auctions for a private sell (still
happens, but not as often).
making private contact with the seller/buyer at the end of the
auction to set up final transaction.
having to stay up all hours to bid (thanks for sniping).
fake second chance offers.
fake listings or copy listings.
stealing images.
harassment for others, by others when they were outbid.
name calling
shorter watch list.
site shut downs.
slow bids going thru.
no Paypal (remember MO lines and wondering if they would be
received) or (giving you credit card to a stranger).
I sure the MOPO list can come up with others....
Ebay has never been perfect, but I won't knock them for trying to
improve!
Doug
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