I agree with you Bruce. The buyer now feels empowered to do whatever they want to if they are unhappy with a transaction. Whether they are justified or not. I have had buyers leave me negative and neutral feedback for ridiculous reasons that have no merit. Due to my tenacity I have influenced Ebay to remove the negatives but they refuse to remove the neutrals saying that they cannot be a mediator in between the buyer and seller.
Regarding the DSR's I could not agree with you more. Their system punishes sellers without educating them to change something in their system. I regularly received Ebay's maximum discount of 15% and recently it went down to 5% without my knowing what I did wrong. What I did find out is that a seller cannot accept what the customer service reps tell you because they are trained to be anti-seller oriented. You have to go over their heads to the President's Office in Utah. Irv http://stores.shop.ebay.com/MY-MOVIE-MEMORABILIA-AND-MORE__W0QQ_armrsZ1 _____ From: MoPo List [mailto:mop...@listserv.american.edu] On Behalf Of Bruce Hershenson Sent: Saturday, August 22, 2009 6:55 AM To: MoPo-L@LISTSERV.AMERICAN.EDU Subject: [MOPO] Please correct me if I am missing something about eBay's latest changes! I have been thinking something that seems pretty obvious to me, but I have not seen anyone else saying it, so I am wondering if I am missing something. In the old eBay (the one I sold hundreds of thousands of items on), there were no DSRs, and sellers were obsessed with not getting negatives, and receiving even ONE was often a cause for major hand-wringing and teeth-gnashing. Personally, I did everything possible to make my few unhappy customers happy, to the point of sometimes giving partial or full refunds. I saw this as a win/win/win situation, where I came out ahead (100% positive feedback), my customers came out ahead (great customer service) and eBay came out ahead (many happy eBay'ers). At one time I went 55,000 consecutive positives without a negative or neutral. Then they added DSRs, and took away the sellers ability to leave negs. I hated this for two reasons. One, it put a massive blackmail tool in the hands of the buyers, and two it deceptively told buyers a "4" was a good rating, when actually it was a "bad" rating. This was when I left eBay completely. Now, they have completely revamped the DSR system, where a 4 rating is not very meaningful, but just a couple of 1s and 2s are the kiss of death (if you are not up to date on this, they you really need to research it if you are a seller, because it is a MAJOR change). Well, then, haven't they simply come full circle back to the time when sellers obsessed over every single negative? Except then, the sellers cared about not getting negs as a matter of pride, and now eBay "fines" you for getting 1s and 2s (by taking away discounts). And back then, sellers could retaliate, which held down the amount of blackmail, whereas now, they not only can't retaliate, but they also can't see who is leaving the 1s and 2s, so the buyers think they can hurt the sellers anonymously. Why not simply junk the DSRs as a failed experiment (I would think sellers would mostly be fine with this) and have a bonus system based on the percentage of negs and neutrals? This way, at least the sellers could see who left the bad feedback, so they could learn what mistakes they are making (they could not retaliate).Right now, a seller can't see who left the bad DSRs, so they can't know what they did wrong! Why should buyers be able to slam you anonymously while also leaving "positive feedback". Isn't it the height of hypocrisy to let buyers leave positive feedback, but also 1s and 2s as DSR scores? Wouldn't this somewhat re-level the playing field? What am I missing? Bruce Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4358 (20090822) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
