Thank you, Kevin. I can be pretty handy, regardless of the division, if you would merely drop me an email. Always happy to answer questions and field issues that may come up. I do know that in some of the other divisions especially, the shipping on more bulky items can be Very expensive. -----Original Message----- From: Kevin Conway [mailto:treasur...@earthlink.net] Sent: Friday, December 18, 2009 3:17 PM To: Smith, Grey - 1367; MoPo-L@LISTSERV.AMERICAN.EDU Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you SERIOUS! ?
No Grey. If it was I know you would have taken care of it. It was from the Entertainment auction November 6. I am just amazed I even got such an email. Kevin -----Original Message----- >From: "Smith, Grey - 1367" <gre...@ha.com> >Sent: Dec 18, 2009 4:07 PM >To: Kevin Conway <treasur...@earthlink.net>, "MoPo-L@LISTSERV.AMERICAN.EDU" ><MoPo-L@LISTSERV.AMERICAN.EDU> >Subject: RE: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >Kevin, >This was not a movie poster item was it? > >-----Original Message----- >From: MoPo List [mailto:mop...@listserv.american.edu] On Behalf Of Kevin Conway >Sent: Friday, December 18, 2009 2:58 PM >To: MoPo-L@LISTSERV.AMERICAN.EDU >Subject: [MOPO] Heritage Nightmare Shipping & Customer Service - ARE you >SERIOUS! ? > >This is the second time this scenario has happened. Today, more then a month >after I bought an item, I get a notice from Heritage stating that I owe an >additional $60 for shipping because when they generated the original invoice, >they underestimated shipping. I received the item about 3 weeks ago. So, >they have issued a new invoice on my account for $60. I have dealt with >mail order and auction companies for 25 years and I have never heard of this. >Can any of you imagine telling your customer long after they order and >received the item from you, "oh send me more money for the shipping, becssue I >screwed up on calculating shipping charges"?? WHo runs a business like >this??? > >Kevin Conway > >Kevin Conway >Conway's Vintage Treasures >www.CVTreasures.com > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: lists...@listserv.american.edu > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
