I am not defending Jason or Rich but it seems to me that Rich makes a fair point.
On Sat, Sep 30, 2023 at 12:16 AM David Kusumoto <davidmkusum...@hotmail.com> wrote: > Huh, odd to get a public insult from a lonely life form that writes like > it goes to bed each night with spasms of self-loathing, chewing on its own > spine. -d. > > ------------------------------ > *From:* sales comic-art.com <sa...@comic-art.com> > *Sent:* Friday, September 29, 2023 8:00 PM > *To:* MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>; David > Kusumoto <davidmkusum...@hotmail.com> > *Subject:* Re: Not responding > > so do you have any unfinished business with Jason, or are you just the > peanut gallery mouthing off again? > > ------------------------------ > *From:* MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David > Kusumoto <davidmkusum...@hotmail.com> > *Sent:* Friday, September 29, 2023 6:30 PM > *To:* MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU> > *Subject:* Re: Addendum - Not responding > > *ADDENDUM to Friday, September 29, 2023 6:03 PM PT post: *BTW, I didn't > mean to imply that only merchants are at fault. There are customers who > abuse their relationship with merchants - and feedback extortion or "give > me what I want or else" threats do occur. There are customers who are > never satisfied unless they get their money back AND push to keep items > they don't want - and - on top of that they want more $$ to compensate for > their mental anguish or some other vague aggravation. Word can and should > spread about customers who are persistent headaches - as a "subjective > advisory" for others on both sides of the seller and buyer equation. It's > why a customer or merchant who complains in public - can be countered with > customers / merchants who describe "stellar experiences." Yelp is not > always a reliable forum to get a true picture of performance - nor is MoPo > - but if patterns surface more than a few times among diverse customers and > merchants - then that's what they are, "patterns." - d. > > -----Original comment below----- > > *How about responding to the whole group as well - to avoid adverse > consequences to your business model in relation to the 250+ members of the > MoPo group? * > > *The following is my opinion and not necessarily fact: * > > When people use any public forum to resolve issues, it's almost ALWAYS the > course of last resort. It means unresolved issues have been festering for > weeks, months or even longer. > > When a customer or customers go public - it's because they're on the edge > of desperation. And if the merchant in question responds with something > like - "We apologize for the delay and someone will get back to you > tomorrow" - well, that has about as much credibility as saying, "the check > is in the mail" or "I never got any of your messages." > > ** If delays are due to family or health issues which can't be helped, > people are very forgiving up to a point.* > > But if service / delivery issues recur and are spread across more than 1-2 > customers who say "yeah, me too" - a merchant then loses control of his or > her story and any effort to resolve problems one-on-one - go out the > window. The problems convert into something broader that involves staying > liquid and saving the business over reputational issues beyond a merchant's > control - because future potential customers - are now likely to pause > before forking over future dollars for services reported as being > undelivered or being unsatisfactory. Meanwhile, other customers in limbo - > will stay quiet - because they want their money back - and if they do - > they eventually join the "never again" bad-word-of-mouth campaign that > spreads like wildfire. This is why a damn good explanation is required > that makes sense. > > * Merchants who feel targeted - understand this principle better when the > tables are turned. For example, you send me $300 for a flat-panel TV and I > convert it quickly into cash and I then cancel my accounts to block future > charge backs / refunds - and then ghost a pile of voice mails from people > asking, "Sorry to bother you but why the delay?" The aforementioned is > hyperbole, but customers and merchants aren't mind-readers - and worst case > scenarios pop into their heads, even if they're off. But if you heard that > I have more than 1-2 customers griping about my services or products - even > politely - you're unlikely to think too much of my reliability score. -d. > > ------------------------------ > *From:* MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Jason > Edgerley <jasonedger...@gmail.com> > *Sent:* Friday, September 29, 2023 4:31 PM > *To:* MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU> > *Subject:* Re: Not responding > > Yes the website is down and trying to remedy the problem and get orders > out. > Todd and Tommy I will be in touch tomorrow. > > On Sep 29, 2023, at 7:24 PM, Todd Feiertag <toddfeier...@msn.com> wrote: > "...is anyone having problems with movieposterexchange?" > > HA!! I paid for several items last April and NEVER received them. > > I've emailed Jason at least three times. He originally responded that he > would send them out after he got back from the Columbus show on Memorial > Day Weekend but that never happened. > > Emailed him several times afterwords with NO RESPONSE WHATSOEVER!! > > I just checked and now it looks like the website is down. > > Not sure if it's too late to dispute the charge as it's been 5 months now > but I plan on doing that with my credit card company. > > > ------------------------------ > *From:* MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Tommy Barr < > tommymb...@gmail.com> > *Sent:* Friday, September 29, 2023 7:17 PM > *To:* MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU> > *Subject:* [MOPO] Not responding > > I had hoped that it wouldn't be necessary to ask this again, but is anyone > having problems with movieposterexchange? > > Tommy > > > ------------------------------ > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > > ------------------------------ > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
