On 2023-10-01 18:43, David Kusumoto wrote:
* To suggest you should not weigh in on any controversy surfacing on
a public forum - unless you yourself are directly impacted -
suppresses opinions from members who have no stake in the outcome -
or
- that you yourself are a stakeholder.
* However frowned upon, all members - myself and others below this
post included - can weigh in - or not. I'm not from the school that
says people should shut up unless they're personally aggrieved. That
view - suggests some are taking sides anyway even when they say
they're not.
* I strongly believe disputes which go public - ALWAYS occur as a
last resort - after weeks or months of frustration KNOWN by all
parties. Does anyone doubt this? We hear publicly from the merchant
being queried - only AFTER a second customer this week weighs in more
forcefully than about being ghosted.
----
* 𝗜 𝘁𝗿𝘆 𝘃𝗲𝗿𝘆 𝗵𝗮𝗿𝗱 𝘁𝗼
𝗯𝗲 𝗳𝗮𝗶𝗿. Below was the first time I weighed on this
merchant whose name has surfaced not once, but multiple times in 2023
alone. If it happens once, no one cares. Happens twice, maybe some
concern. Three times or more - that's a potential "pattern" linked to
health or other issues beyond anyone's control. Or maybe not.
* Merchants know this when a customer refuses to pay and has a
history
of ghosting other merchants. Just because they're stellar for you -
doesn't mean they've been stellar for everyone. Customers know this
too - when they pay or query a merchant and discover later that
they're not alone receiving less than satisfactory responses,
presuming they get any.
----
* Remember the Carol Tincup issue (RIP)? She was a great restorer.
Numerous dealers and customers wrote on MoPo about non-delivery of
their posters.
* No one was explaining broadly - what was going on. So I did because
I dealt with her. She had one of my items for more than a year but I
stayed quiet about it - because I wanted it back and felt she could
still do it. We spoke on the phone a lot. She had knee problems.
Customers took their complaints to MoPo not knowing this. I did not
know until other clients brought her up on MoPo - that I wasn't the
only person waiting to hear from her.
* I told her that she needs to tell people her situation, that people
are forgiving about everything except intentional silence, that she
is
risking her reputation in our small community. When people go public
like this, it can mean that others are seeing just the tip of an
iceberg. I was extremely sympathetic. In my last emails and voice
mails to her - I begged her to take my damage control advice. I spent
an entire week leaving her messages. She ghosted me. At that moment,
I
wrote off in my head that what she had that was mine - was a complete
loss.
* It was only then - that I issued my public "opinion" - that people
should hold off sending her more stuff until her backlog was cleared
and her ongoing problems with merchants were resolved. I only found
out she was angry with me - when my unfinished poster and a refund
arrived in the mail 2 weeks later. I called her instantly. She had
blocked my number. She refused to see that while there are two sides
to everything - that ghosting causes people to think worst case
scenarios. She had good reasons for her backlog. But via MoPo I
discovered she had many customers waiting months to hear ANYTHING
from
her who were in the dark. I knew why but others didn't. I didn't
think
that was fair. I wasn't going to write individual emails to every
complainant.
----
* There is no such thing as a convenient time to have such problems.
Anyone who goes public with them - has likely thought about the
consequences of asking others "out loud" - if they know what's going
on. And someone in the "community" knows - even if they won't say. I
bet there is someone besides the merchant in question who knows - but
isn't saying - or is contacting people looking for answers privately.
* That's what this group does best. And sometimes public opinions
from others - is the cheapest solution to group-think inertia.
-------------------------
FROM: peter contarino <mpexchangeu...@gmail.com>
SENT: Sunday, October 1, 2023 10:18 AM
TO: David Kusumoto <davidmkusum...@hotmail.com>
CC: MoPo-L@listserv.american.edu <MoPo-L@listserv.american.edu>
SUBJECT: Re: [MOPO] Not responding
I am not defending Jason or Rich but it seems to me that Rich makes a
fair point.
-------------------------
FROM: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David
Kusumoto <davidmkusum...@hotmail.com>
SENT: Friday, September 29, 2023 9:16 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
SUBJECT: Re: Not responding
Huh, odd to get a public insult from a lonely life form that writes
like it goes to bed each night with spasms of self-loathing, chewing
on its own spine. -d.
-------------------------
FROM: sales comic-art.com <sa...@comic-art.com>
SENT: Friday, September 29, 2023 8:00 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>;
David Kusumoto <davidmkusum...@hotmail.com>
SUBJECT: Re: Not responding
so do you have any unfinished business with Jason, or are you just
the peanut gallery mouthing off again?
-------------------------
FROM: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David
Kusumoto <davidmkusum...@hotmail.com>
SENT: Friday, September 29, 2023 6:30 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
SUBJECT: Re: Addendum - Not responding
ADDENDUM TO FRIDAY, SEPTEMBER 29, 2023 6:03 PM PT POST: BTW, I
didn't mean to imply that only merchants are at fault. There are
customers who abuse their relationship with merchants - and feedback
extortion or "give me what I want or else" threats do occur. There
are
customers who are never satisfied unless they get their money back
AND
push to keep items they don't want - and - on top of that they want
more $$ to compensate for their mental anguish or some other vague
aggravation. Word can and should spread about customers who are
persistent headaches - as a "subjective advisory" for others on both
sides of the seller and buyer equation. It's why a customer or
merchant who complains in public - can be countered with customers /
merchants who describe "stellar experiences." Yelp is not always a
reliable forum to get a true picture of performance - nor is MoPo -
but if patterns surface more than a few times among diverse customers
and merchants - then that's what they are, "patterns." - d.
-----Original comment below-----
-------------------------
FROM: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David
Kusumoto <davidmkusum...@hotmail.com>
SENT: Friday, September 29, 2023 6:03 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
SUBJECT: Re: Not responding
HOW ABOUT RESPONDING TO THE WHOLE GROUP AS WELL - TO AVOID ADVERSE
CONSEQUENCES TO YOUR BUSINESS MODEL IN RELATION TO THE 250+ MEMBERS
OF
THE MOPO GROUP?
THE FOLLOWING IS MY OPINION AND NOT NECESSARILY FACT:
When people use any public forum to resolve issues, it's almost
ALWAYS the course of last resort. It means unresolved issues have
been
festering for weeks, months or even longer.
When a customer or customers go public - it's because they're on the
edge of desperation. And if the merchant in question responds with
something like - "We apologize for the delay and someone will get
back
to you tomorrow" - well, that has about as much credibility as
saying,
"the check is in the mail" or "I never got any of your messages."
* IF DELAYS ARE DUE TO FAMILY OR HEALTH ISSUES WHICH CAN'T BE HELPED,
PEOPLE ARE VERY FORGIVING UP TO A POINT.
But if service / delivery issues recur and are spread across more
than 1-2 customers who say "yeah, me too" - a merchant then loses
control of his or her story and any effort to resolve problems
one-on-one - go out the window. The problems convert into something
broader that involves staying liquid and saving the business over
reputational issues beyond a merchant's control - because future
potential customers - are now likely to pause before forking over
future dollars for services reported as being undelivered or being
unsatisfactory. Meanwhile, other customers in limbo - will stay quiet
- because they want their money back - and if they do - they
eventually join the "never again" bad-word-of-mouth campaign that
spreads like wildfire. This is why a damn good explanation is
required
that makes sense.
* Merchants who feel targeted - understand this principle better when
the tables are turned. For example, you send me $300 for a flat-panel
TV and I convert it quickly into cash and I then cancel my accounts
to
block future charge backs / refunds - and then ghost a pile of voice
mails from people asking, "Sorry to bother you but why the delay?"
The
aforementioned is hyperbole, but customers and merchants aren't
mind-readers - and worst case scenarios pop into their heads, even if
they're off. But if you heard that I have more than 1-2 customers
griping about my services or products - even politely - you're
unlikely to think too much of my reliability score. -d.
-------------------------
FROM: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Jason
Edgerley <jasonedger...@gmail.com>
SENT: Friday, September 29, 2023 4:31 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
SUBJECT: Re: Not responding
Yes the website is down and trying to remedy the problem and get
orders out.
Todd and Tommy I will be in touch tomorrow.
On Sep 29, 2023, at 7:24 PM, Todd Feiertag <toddfeier...@msn.com>
wrote:
"...is anyone having problems with movieposterexchange?"
HA!! I paid for several items last April and NEVER received them.
I've emailed Jason at least three times. He originally responded that
he would send them out after he got back from the Columbus show on
Memorial Day Weekend but that never happened.
Emailed him several times afterwords with NO RESPONSE WHATSOEVER!!
I just checked and now it looks like the website is down.
Not sure if it's too late to dispute the charge as it's been 5 months
now but I plan on doing that with my credit card company.
-------------------------
FROM: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Tommy
Barr
<tommymb...@gmail.com>
SENT: Friday, September 29, 2023 7:17 PM
TO: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
SUBJECT: [MOPO] Not responding
I had hoped that it wouldn't be necessary to ask this again, but is
anyone having problems with movieposterexchange?
Tommy
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