Michael, Actually my quote was the "light a fire for a man...light a fire to a man..." but thanks for remembering!
We have gone a long way toward teaching many of our business partners how to better secure and tune their MQ so we haven't completely abandoned that role. The thing is that deep involvement of my team in problem resolution keeps resulting in recognition and awards, especially when it turns out the problem had nothing to do with WMQ. Your advice may well apply to the community at large and I certainly don't encourage anyone to ignore it. It's just not appropriate in my situation. -- T.Rob -----Original Message----- From: Michael Dag [mailto:[EMAIL PROTECTED] Sent: Saturday, March 13, 2004 5:22 AM To: [EMAIL PROTECTED] Subject: Re: RCVR versus RQSTR channels Rob, wasn't the "teach a man to fish..." your quote :-) I completely 'get' the situation you're in, your company is well organised and went through all the "mud&pitfalls", now you get to deal with companies that still have that track to go and they have to go through the same "learning curve", problem with your "solution" is they never get to the "real mud" as you already sorted out what could be the problem and spoon feed them... I know your motives are GOOD! (helping your customer), but sometimes you have to let someone else do the swimming in free waters (without live jakets) to experience what they sometimes don't even know. Now I am not saying to use a blunt knife aproach and let them on their own (I had a hard time myself doing that) so there is this "path" in the middle, where when a problem occurs you tell your users to follow the source to target problem tracking, at the same time you do everything you can to detrimine the problem and be ready to "receive" the call from the other side. This is a subtle process (and sometimes you just need to take control to avoid disaster...) but needs to be started, otherwise you end up supporting all MQ problems for all organisations you deal with, whether you are responsible or not... Most importantly you don't give the other organisation a change to learn the "hard" way. This simple question turned out the be a real "experiences" exchange, exactly why I am here, loved Peter's tricks as well :-) Michael Instructions for managing your mailing list subscription are provided in the Listserv General Users Guide available at http://www.lsoft.com Archive: http://vm.akh-wien.ac.at/MQSeries.archive
