I would still suspect mere incompetence before active malice in this case... as indeed the old saw suggests.
Enno. (and seriously most manufacturers need much more prompting before they will admit to any problems, lest they offer free fodder for the sue-mill. Quite apart from random's in call centres not being likely to know much of anything that's not in the "calm the customer and get them to hang up so my call time stats don't flame out" script on the screen in front of them.)
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