My inline comments are mostly mine, but echo Oracle's general policies: On 22/5/19 3:18 pm, Philip Yarra wrote: > Hi all, > > this might seem an odd question, but bear with me... > > We have a number of Oracle servers running Solaris (10 and 11). They > arrive to us pre-configured for the medical software they run, and > support was provided by the local reseller. We recently decided to > cease our service contract with the reseller, and do our own support > for the application. For most of the fleet (X3-2 and similar) we have > Interactive to provide hardware support in case of failures. > > However, we have some X6-2 servers that Interactive say they can't > support, because "These devices can require a service password only > available to Oracle when certain replacements are made. The password > is generated dynamically based on the server and date and is only > valid for a limited time." > > So I guess it's a few questions: > 1. Are we tied into only being able to get support from Oracle? It's your machine, you can almost [1] do what you want with it. For perspective, I do not take my car to Bob's Car Service Centre... I take it to the manufacturer's service centre - usually even after the warranty expires.
> 2. I assume the X6-2 servers would have been purchased by the original > reseller with hardware support - is there a way to find out, and get > this transferred to us? Support contracts are not typically transferable between unrelated entities. If you're a subsidiary company, or parent company of the original owner, then perhaps that's possible. If the original hardware support contract has expired, keep reading... > 3. How do you get Oracle support for hardware? For Oracle systems purchased on the open market, you may obtain a license for Oracle Solaris and integrated software by purchasing Oracle Premier Support for Systems. You can also pay for Oracle Premier Support Qualification Service. Feel free to reach out to me off-list and I can put you in touch with someone to assist in getting the system back under vendor support. Regards, Ben [1] So long as you do not breach any of Oracle's terms and conditions, or obtain patches from third party providers, etc. -- Ben Couldrey | Principal Solutions Engineer Infrastructure Technologies ORACLE Australia | Sales Engineering Office: +613 8616 3289 | Mobile: +61 417 386 077 Level 5, 417 St Kilda Road, Melbourne VIC 3004 ↪ See SuperCluster, MiniCluster, SPARC Cloud, SPARC Servers at Oracle.com ORACLE Elite Engineering Exchange | Go EEE _______________________________________________ msosug mailing list [email protected] http://mexico.purplecow.org/m/listinfo/msosug
