I'm NIMESH GUPTA subscriber of 9893165640. I would like to bring to record
that I have been calling customer care since last one week and have put
request to deactivate plan 012 by which the company is eating away my 1 Re.
everyday. I have been forcefully put under this plan and inspite of my
repeated request the company has till now deducted almost Rs.500/- (Rupees
Five Hundred only) from pre-paid balance. My sim's validity has expired on
May 19 2005 and I'm not going to recharge it untill the company (AIRTEL)
deactivates my 012 plan.
Today May 21, 2005 I have put in the request with Customer care executive
Sandhya Shukla (the name informed to me over the telephone) at around 1230
hrs., she had confirmed taking the request and confirmed that it will be
deactivated within 48 hrs. or latest by Monday
May 23,2005 by 1300 Hrs.
Similar kind of request was earlier put 3 times against which no action was
evertaken and no executive is able to inform about the fate of the same.
Later I confirmed the same with Mr.Dhaval (who refused to inform the full
name saying that it is company's policy).
With this attitude of the company I was forced to record the conversation
between me and the executive Sandhya Shukla and Mr. Dhawal, which may be
used against the company in Consumer Forum. The losses incurred any because
of inactive sim since May 19 2005 will be borne by the company AIRTEL,
because of which I am forced not to get the same recharged.
Kindly, treat it as an prior intimation notice of legal action being taken
angainst the company. If due to delay of any kind the sim balance which is
Rs.1069/- (Rupees One Thousand Sixty Nine only) is lost
(last date is June 3
2005), the company will have to remit minimum of 10,000/- (Rupees Ten
Thousand only) in form of talk time along with all the expenses incurred in
fighting the case at consumer form.
This is for your information and records,
Regards,
Nimesh Gupta
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Available on the following Nos.
1000 - 1800 Hrs. 2537638
Residence No. 0731 - 3099379
e-mail address :
[EMAIL PROTECTED]PS : Please forward this message to as many persons as you can who should be
made aware of the poor services and cheating attitude of the company -
AIRTEL, by eating 1 paisa every day from all of its customer look at the
kind of money the company is taking away, just punishing the customer who
have subscribed for there services.
