[Nagios-users] Acknowledgment Alerts

[Tom Healy]

If I understand the docs correctly, the only notifications that can be set are: u,d,r,f correct?  Which one of those does the Acknowledgement Alert emails fall into?  I'd like to be able to send just these Ack messages to a trouble ticket system to automatically fill out the ticket based on the user who ack's the alert.  Is this even possible? IE: Subject: ** ACKNOWLEDGEMENT alert - SSH on foobar.com is CRITICAL ** Sends to trouble ticket system and a script will parse the email & fill in the data of the ticket.  My reasoning is that I don't want every alert to create tickets, just when someone is working on it.  I'm thinking this is not possible with the normal alert notifications.  Is this something that event_handler can do?