RE: [Nagios-users] Acknowledgment Alerts

[Chris Waters]

ACKs don't fall with in thos types.  They are handled differently (it's in the docs).  We do something similar but not with the ACKs.  We actually tell our ticketing system to ignore ACK messages because we want the outages (DOWN, CRITICAL) to open the tickets (with all the info the additional info from a db).  You might be able to do the same thing with your ticketing system but tell your ticketing system to ignore DOWN, CRITICAL, or UNREACHABLE so it will only process the ACK messages.   Chris Waters WAN/LAN Technician JELD-WEN, Inc. Network Services Group ===================   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Healy Sent: Thursday, January 19, 2006 2:10 PM To: Nagios-users@lists.sourceforge.net Subject: [Nagios-users] Acknowledgment Alerts If I understand the docs correctly, the only notifications that can be set are: u,d,r,f correct?  Which one of those does the Acknowledgement Alert emails fall into?  I'd like to be able to send just these Ack messages to a trouble ticket system to automatically fill out the ticket based on the user who ack's the alert.  Is this even possible? IE: Subject: ** ACKNOWLEDGEMENT alert - SSH on foobar.com is CRITICAL ** Sends to trouble ticket system and a script will parse the email & fill in the data of the ticket.  My reasoning is that I don't want every alert to create tickets, just when someone is working on it.  I'm thinking this is not possible with the normal alert notifications.  Is this something that event_handler can do?