On Jul 24, 2008, at 5:39 AM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:
> > > Depending on which helpdesk software you are using you should be > able to > set up a notification command to raise a ticket in your help desk > system > > You really need to specify the helpdesk system you are using before > you > could get much more help. Some helpdesk systems allow you to auto > generate trouble tickets by sending the helpdesk software an email. OP indicated it's wonderdesk 4.0 running on Ubuntu 7.10. If I'm looking at the right product page, adding it's e-mail address as a contact should do the trick -- http://www.wonderdesk.com/features.html # Incoming email ability! Emails sent to [EMAIL PROTECTED] are automatically imported into the WonderDesk as help desk calls. Customers and technicians can use their choice of the web interface or email to communicate. <-- WonderDesk SQL only # Incoming email automatically creates help desk account. <-- WonderDesk SQL only # Incoming email automatically selects the category and/or subcategory depending on the "To" address that the customer emailed to. <-- WonderDesk SQL only # Incoming email automatically assigns the call to the correct technician depending on the "To" address that the customer emailed to. <-- WonderDesk SQL only -- Marc ------------------------------------------------------------------------- This SF.Net email is sponsored by the Moblin Your Move Developer's challenge Build the coolest Linux based applications with Moblin SDK & win great prizes Grand prize is a trip for two to an Open Source event anywhere in the world http://moblin-contest.org/redirect.php?banner_id=100&url=/ _______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
