Holly, that is an utterly shocking story and thank heavens you had some insight on what to say. BTW....what exactly did you say? And how did this situation turn out?
Crisis counseling is a sensitive subject, and just like medical doctors warn us nail techs not to diagnose anything, perhaps the same holds true for mental health. I've never heard of or taken a class on this particular subject, but possibly it might be something that a qualified professional could teach at one of the trade shows or something? Jill Wright Bowling Green, KY On Mar 4, 9:26 pm, holly cliffe <hcli...@shaw.ca> wrote: > There is value in teaching new techs and experienced ones(notice I > didn't use the word "old" there) some tools for talking to clients in > crisis. Over the years I've had a suicidal client, clients who's > husbands walked out and countless other clients in crisis or life > changing situations. When I had the one who was suicidal, I enlisted > the aid of another client who was a pshychologist. I just didn't > know what to say to someone who wanted to end their life. Her advice > helped enormously and I have since added to those skills. At > christmas, I had a 75 year old client walk through my door....her > husband had beat her up badly. I've known this woman 10 years, she's > sobbing in my chair with a black eye, badly bruised from toes to > neck.....I had to address it and thank God I had some good words come > out of my mouth. Words that didn't corner her into doing things she > wasn't comfortable with, or express my outrage. > > I believe we all need skills for extreme situations like this and > just maybe sometimes we help people through tough times. > > Holly Cliffe > hcli...@shaw.ca > Vancouver, BC (where we are still coming down from Olympic fever) > > On 4-Mar-10, at 6:18 PM, KeyzKaren wrote:> Subject: NailTech:: Hello > Everyone~~~~ Question...... > > > what other items would YOU be looking for if you were new to the > > industry OR you were transferring from another salon and you had > > some experience? > > > Keep in mind – this manual will not be including the normal > > operations of the salon. > > > Client building techniques [like pre-booking, referral systems, > > reward programs, etc.] and marketing and promotions as a module > > Upselling, add-on services, retailing good home care and cross > > promoting in the salon to increase ticket values > > Client retention and loyalty building to help keep the clients you > > do bring in > > > I feel these ‘people skills’ are every bit as important as doing a > > good service…if you want to be successful. > > > Good luck1 > > > Karen > > Key West > > > -- > > You received this message because you are subscribed to the Google > > Groups "NailTech" group. > > To post to this group, send email to nailt...@googlegroups.com. > > To unsubscribe from this group, send email to nailtech > > +unsubscr...@googlegroups.com. > > For more options, visit this group athttp://groups.google.com/ > > group/nailtech?hl=en. > > > -- > > You received this message because you are subscribed to the Google > > Groups "NailTech" group. > > To post to this group, send email to nailt...@googlegroups.com. > > To unsubscribe from this group, send email to nailtech > > +unsubscr...@googlegroups.com. > > For more options, visit this group athttp://groups.google.com/ > > group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailt...@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
