I haven't had to use it often... but I WILL give money back if it comes down to it... ONCE. My continued time to make a client happy who will never be happy costs much more in the end than just returning their money, thanking them kindly, and sending them off with a shrug. :) I generally take 2 tries to fix it for free... after that, I start considering sending them elsewhere.... and if has been under my 2 week guarantee window, that includes a refund.... (unless of course, they have been occupying open time that I didn't need for a paying client anyway... LOL.... it's all about the bottom line....) Michelle Cordes, Owner/Licensed Nail Technician The Nail Spa in Silverdale, Washington "The spa for your hands and feet since 1997" www.michellecorde s.com
________________________________ From: "keyzka...@bellsouth.net" <keyzka...@bellsouth.net> To: NailTech <NailTech@googlegroups.com> Sent: Sat, November 13, 2010 10:06:25 PM Subject: Re: NailTech:: Help! I have always had a policy: I will cheerfully repair, replace or remove any product if the application is not acceptable. No money back. KeyzKaren Sent via BlackBerry by AT&T ________________________________ From: Michelle Phoenix <wetpaintnail...@gmail.com> Sender: nailtech@googlegroups.com Date: Sat, 13 Nov 2010 19:15:30 -0500 To: nailtech@googlegroups.com<nailtech@googlegroups.com> ReplyTo: nailtech@googlegroups.com Subject: Re: NailTech:: Help! I had a client like that. She insisted I refund every gel mani i did on her b/c of "bubbling". She was always too far away for me to get a look and I didn't dare risk my reputation so I just kept refunding her. Lo and behold, after her wedding I nevers saw her again. I now think she was basically stealing services from me to grow her nails out for her wedding and then to have nice nails on the big day. I am as mad at myself as I am at her because I doubted myself and let her steal from me. Let go of your worry about this client, unless focusing on it gets your mind off your real pain. You are terrific at what you do and a single dissatisfied client can't ruin your reputation. We can't please everyone all of the time. xoxoxo M- Michelle Phoenix - Elite Nail Technician Wet Paint Nail Spa www.wetpaintnailspa.com On Nov 13, 2010, at 6:38 PM, Lynnette Madden <salo...@gmail.com> wrote: Hey everyone.... I am in a mood and not sure what I should do. >I will be brief : >Newer sog client. About four times. EVERY SINGLE FREAKING TIME she got them >done >I got a phone call a day or so later. >* first time.. Lynnette, my ni chip got a chip. Called back later that >day,hubby >tells me it happened as she took out her dentures. She never fessed up to it. > >*as I was curing her at another appointment, she put her one finger on another >while curing the top coat. I buffed that area, small mind you, to a high shine >because I did not have time to redo it. > >She called the next day to say it was not shiny in the one spot. I told her >what >she did, but come back for me to redo. She did the SAME DAMN THING, but this >time her finger stuck....cured...to each other. >Third time she calls to say she has bubbles on one thumb. When she came, I >swear >you needed a MICROSCOPE to see two little things. >Comes in this week and says she cannot afford to keep this up. Brings in some >$#!t from QVC and wants my opinion on it. (some pink "gel"polish) >I did two coats of gelish base and we polished. >Yesterday she called to say the polish came off on a corner of one nail. >I have not called her back. >Buenos dias! >Lynnette Diaz-Madden >www.facebook.com/nailtech >www.salon29.net >Salon 29-where pampering and >personal attention is on its way!-- >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to nailt...@googlegroups.com. >To unsubscribe from this group, send email to >nailtech+unsubscr...@googlegroups.com. >For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. >-- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailt...@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailt...@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailt...@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
