Well it doesn't really make a difference if they book any of these on the phone with you or online, and then show up without nails..same difference right? They can call you and talk to you on the phone, book a fill, and show up with no nails on. Or book a full set over the phone, show up and decide they want nail art too. It already happens, so you would deal with it the same way. You would have to set up the services online to be as explicit as possible so that the client chooses the most correct service.
I guess it just matters what your priorities are here. If you want to decrease no-shows, online booking with a credit card capture is a great way to eliminate that issue. Laura M. From: nailtech@googlegroups.com [mailto:nailtech@googlegroups.com] On Behalf Of Maggie in Visalia Sent: April-13-11 7:54 PM To: 1Nail Tech list Subject: NailTech:: more ?'s: trusting your clients with online booking Ok... so for those of you who have online scheduling, do you have trouble with clients booking services that aren't what they actually want once they show up? Like-- do they book for a full set of pink and white only to show up and want to add on half an hour of nail art too? Or what about the client who BOOKS a fill and then shows up with NO NAILS ON at all? At least when I'm talking to them on the phone I get a chance to do a little mini-consultation and I can usually tell if they're going to shuffle their feet and waste time. How does online self-scheduling affect that? Maggie Franklin: Owner & Artist, The Art of Nailz <http://artofnailz.info/> , Visalia CA "Visionary rebel dreamer; obviously way ahead of my time." Maggie Rants [and Raves]@Nails Magazine <http://blogs.nailsmag.com/maggie/> Facebook <http://www.facebook.com/onykophile> -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailtech@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailtech@googlegroups.com. To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
