I think we have a winner! I think this is exactly what I need to do. I really don't want to be charging people extra. I just needed to figure out a way to bring the control back to my schedule.
This is brilliant Becky, thank you J Laura From: nailtech@googlegroups.com [mailto:nailtech@googlegroups.com] On Behalf Of Becky Sent: October-29-11 1:26 PM To: nailtech@googlegroups.com Subject: RE: NailTech:: Re: Appointment Stretching I almost posted a question on Facebook to demonstrate how well my clients understand my policies, instead I'm going to just explain it here. Since the beginning, I have been a nailtech part time. I worked when my babies were little, and I worked during the times that my husband was available to watch our kids. This meant there was no wavering from my schedule and if a client canceled they were out of luck until their next appointment because I was complete booked during the times I was available. This has not changed. I am fully booked during the hours I choose to work. In the other hours of my week, I have other things I need to get done. We all do. When I started my lia Sophia business, I had to be quite militant about my time, I didn't have room for movement, period. This background brings me to my point and my policies. Set a schedule, stick to it. If you are working partial days here and there and not staying booked, start moving clients together and fill one day instead of having two half days. The more booked you look, the busier you will stay. Don't explain why you are doing it, just have your clients understand that your time is just as important as theirs. Mine know that I am doing family things on my time off, they respect this. I now take clients every Tuesday and Wednesday. They are all booked in two week increments, I don't care how good their nails look. They need service at two weeks. They also know they play hell trying to get back in with me before their next appointment in two weeks because I don't have time the following week. I have been known to not book a client even if I had time or needed the money just to make this point. Missing your appointment means waiting another two weeks and that leads to potential for breaks, lifting, etc. I also charge an additional $20 ($10 for each week missed) for that appointment. I do this for a living and this is my income. I went through a rash of people rescheduling because they couldn't afford their appointment but telling me they had something come up. Now, that's fine, but I'm going to recover some of that. I have very few cancellations, very few. Now many of you are just getting started, or are in a salon environment where you don't control your schedule ( don't get me started on exactly why I never was an employee, this is a huge part. I make my own schedule) but we, on this list, are a special breed. We keep our education and knowledge up to date, we are current on the hot trends and products, and we are good at what we do. Good clients recognize this, and appreciate it. They will also do whatever they need to not to lose their spot with you. My calendar is so predictable, I can look at Tuesday in three years and tell you whose recurring appointment I will be doing. I don't allow appointment stretching unless there are extreme circumstances, I don't like people bouncing all over my books. That being said, I have been called the nail Nazi, but I can tell you, people will do what you ask of them. I have the best clients in the business because there is mutual respect, because I deserve it and so do they. Becky On Oct 29, 2011 11:57 AM, "Laura Merzetti" <la...@scratchmyback.ca> wrote: I never thought of that Jess, you're right. Thanks ! Laura -----Original Message----- From: nailtech@googlegroups.com [mailto:nailtech@googlegroups.com] On Behalf Of Jess in WA Sent: October-29-11 10:55 AM To: NailTech Subject: NailTech:: Re: Appointment Stretching I used to do this years ago. I ended up having clients come in 1 day short of the 3 week or 4 week mark so they would not have to pay more. It became annoying because they couldn't keep a standing ever and would get frustrated when their day before the 3 week went away, I would suggest doing a 2 week price, then a 2.5+week price for $5 more and leave it at that. I don't do it anymore because I price now based on 3-4 weeks and if they want to come in more often thats up to them, but I have very few who come in at 2 weeks because their nails look too good. Repairs aren't typically a problem except for a few and God knows what they do to their nails!! -Jess On Oct 29, 9:45 am, "Laura Merzetti" <la...@scratchmyback.ca> wrote: > Hey gang, > > I'm thinking of changing my rebalance pricing to reflect the longer > intervals my clients are starting to go in between appointments. I'm > thinking a 2-week, 3-week and 4-week charge. Right now I only have > one price. > > My clients currently go between 3-4 weeks successfully. I'm beginning > to see a trend the past few months where they are now calling or > messaging me to push out their appointment by another week or so. > When they do finally come in, they have breaks ("that just happened > yesterday!") or lifting, the nails are unbalanced and just look ugly. > Not to mention, I'm seeing the impact of less revenue. I include 2 > free nail repairs at each appointment; magically they never seem to have more than that. > > For those of you who do this successfully, how has it changed your business? > I would like to hear any pros and cons, especially how to positively > spin it for clients. Should I just not shorten the nails so much at > each appointment ? :P > > Thanks a bunch. > > Laura M. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to nailtech@googlegroups.com. 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