>> But ultimately, _you_ are responsible for your own systems. When I detect abusive behavior coming from a customer site then it is my responsibility to make sure that doesn't affect the rest of the world.
Also, if I know how to fix it at source and the customer doesn't know then it's my responsibility to make sure the customer has the tools and resources to fix it. How fast it gets fixed is not a primary concern because of the previous paragraph. Parallels to fire/water/electricity/etc. don't quite work because there is a big difference between the worm that came out yesterday and the National Electrical Codes that came out last century. -mark