On Tue, 15 Apr 2008 19:14:52 EDT, Joe Abley said: > The downside to such a plan from the customer's perspective is that > I'm pretty sure most of us would have been really bad helpdesk people. > There's a lot of skill in dealing with end-users that is rarely > reflected in the org chart or pay scale.
Of course - you're asking people who are *hired* because they're good at talking to inanimate objects made of melted sand, and asking them to relate to animate objects (namely, customers). Sounds like a recipe for disaster. :)
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