Skywing wrote: > Of course, in much of the US, "vote with your feet" on residential ISP > service might as well be as realistic advice as "pack up and move to a > different city". [Perhaps not in the OP's case, though, if they are > fortunate. Which it seems like they might be.]
It isn't different here either :) Solution: if there is no alternative, it might be an idea to create one. We had to do that here and works like a treat. You might find, that you get more custom, that you wished for. Kind regards, Martin List-Petersen > > - S > > -----Original Message----- > From: Martin List-Petersen [mailto:mar...@airwire.ie] > Sent: Sunday, December 28, 2008 3:59 PM > To: Matthew Black > Cc: nanog@nanog.org > Subject: Re: What to do when your ISP off-shores tech support > > Matthew Black wrote: >> On Sat, 27 Dec 2008 11:53:18 +0000 >> Martin List-Petersen <mar...@airwire.ie> wrote: >>> The problem is, and this was stated by the original poster, that the >>> lads off-shore he deals with have no clue and simply stick to the >>> script. No intention of looking what the real problem is. And that >>> problem lies not in the call center. It is the deal, that $TELCO struck >>> with $CALLCENTER and the procedures, that were put in place, that are >>> the problem. >>> >>> Only solution: find a provider, who's support (off-shore or not) does >>> have a clue, has an escalation process and is willing to find a solution. >> >> How does one find such a provider? I'm unaware of any company >> that lets potential customers test drive their $SERVICE call center >> before purchase. > > > Ask others for their experience :), like for example here. > > >> Even if one did, how is a potential customer >> supposed to evaluate the competence of said call center when >> customer has no clue as to what problems may arise 5 years after >> purchase of provider's service, whether said test drive provided >> an accurate and appropriate solution, and whether said call center >> quality will exist 5 years after purchase of the service. > > > Well, if you're not any happy longer with the service, vote with your > feet again and find a better option. It's as easy as that. > > Kind regards, > Martin List-Petersen -- Airwire - Ag Nascadh Pobal an Iarthar http://www.airwire.ie Phone: 091-865 968