Jeff,
I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues. I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Jeff Mansukhani" <j...@mansukhani.net> To: "Brian Turnbow" <b.turn...@twt.it>, "Mike Hammett" <na...@ics-il.net>, j...@imaginenetworksllc.com Cc: nanog@nanog.org Sent: Friday, November 20, 2020 5:29:48 PM Subject: Re[6]: Disney+ Geolocation (again) Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you. ------ Original Message ------ From: "Brian Turnbow" < b.turn...@twt.it > To: "Jeff Mansukhani" < j...@mansukhani.net >; "Mike Hammett" < na...@ics-il.net >; " j...@imaginenetworksllc.com " < j...@imaginenetworksllc.com > Cc: " nanog@nanog.org " < nanog@nanog.org > Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again) Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow Da: Jeff Mansukhani < j...@mansukhani.net > Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; j...@imaginenetworksllc.com Cc: nanog@nanog.org Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" < nanog@nanog.org > To: "Mike Hammett" < na...@ics-il.net > Cc: " nanog@nanog.org " < nanog@nanog.org > Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) <blockquote> Hi Mike, You may want to add technical operations services team techops-servi...@disneystreaming.com We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG < nanog-bounces+b.turnbow=twt...@nanog.org > On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani < j...@mansukhani.net > Cc: Nanog@nanog.org Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Jeff Mansukhani" < j...@mansukhani.net > To: "Seth Mattinen" < se...@rollernet.us >, Nanog@nanog.org Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email techops-distribut...@disneystreaming.com for technical issues relating to Disney+. Hope this helps. Thanks J </blockquote>
