It seems that h...@disneyplus.com actually works. Regards.
El El sáb, 21 nov. 2020 a la(s) 13:52, Mike Hammett <na...@ics-il.net> escribió: > Jeff, > > I think this is another example of the disconnect between technical teams > and support teams at consumer-facing organizations. Consumer-facing support > often can't find their way out of a wet paper bag on consumer-related > issues, much less on network issues. > > I think the community's impression so far is that the advised avenues are > insufficient to actually solve anything. Since this message, there seems to > have been more than one attempt to resolve these types of problems via that > link without success. The support site linked to also has rather sparse > information regarding how to solve these types of issues. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Jeff Mansukhani" <j...@mansukhani.net> > *To: *"Brian Turnbow" <b.turn...@twt.it>, "Mike Hammett" <na...@ics-il.net>, > j...@imaginenetworksllc.com > *Cc: *nanog@nanog.org > *Sent: *Friday, November 20, 2020 5:29:48 PM > *Subject: *Re[6]: Disney+ Geolocation (again) > > > Yes, per the support team, ISP and end-users would go throuh the same > initial point of contact to report issue so they may properly track and > redirect as appropriate. Thank you. > > ------ Original Message ------ > From: "Brian Turnbow" <b.turn...@twt.it> > To: "Jeff Mansukhani" <j...@mansukhani.net>; "Mike Hammett" < > na...@ics-il.net>; "j...@imaginenetworksllc.com" < > j...@imaginenetworksllc.com> > Cc: "nanog@nanog.org" <nanog@nanog.org> > Sent: 11/20/2020 11:32:45 AM > Subject: Re: Re[4]: Disney+ Geolocation (again) > > Hi Jeff > That seems to be oriented twords end users, not isps. > Are you suggesting that isps call/chat customer service? > So there Is no noc to noc services available? > > When I opened a chat saying that i was writing from an ISP the response > was .... What Is an ISP? > > Thanks > Brian > > > Brian Turnbow > ------------------------------ > *Da:* Jeff Mansukhani <j...@mansukhani.net> > *Inviato:* venerdì 20 novembre 2020 20:17 > *A:* Brian Turnbow; Mike Hammett; j...@imaginenetworksllc.com > *Cc:* nanog@nanog.org > *Oggetto:* Re[4]: Disney+ Geolocation (again) > > HI all, > > Sorry there is a misunderstanding. Requests for Disney+ should go via > https://help.disneyplus.com/csp instead. Please kindly remove from your > documentation and do not email thse two @disneystreaming.com email > addresses. > > Thank you > > J > > ------ Original Message ------ > From: "Brian Turnbow via NANOG" <nanog@nanog.org> > To: "Mike Hammett" <na...@ics-il.net> > Cc: "nanog@nanog.org" <nanog@nanog.org> > Sent: 11/16/2020 8:12:29 AM > Subject: RE: Re[2]: Disney+ Geolocation (again) > > Hi Mike, > > > > You may want to add > > technical operations services team techops-servi...@disneystreaming.com > > > > We wrote to the distribution address and they replied forwarding it to > services > > > > Brian > > > > *From:* NANOG <nanog-bounces+b.turnbow=twt...@nanog.org> *On Behalf Of *Mike > Hammett > *Sent:* Friday, November 13, 2020 7:25 PM > *To:* Jeff Mansukhani <j...@mansukhani.net> > *Cc:* Nanog@nanog.org > *Subject:* Re: Re[2]: Disney+ Geolocation (again) > > > > I updated our page. :-) > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > Midwest-IX > http://www.midwest-ix.com > > > ------------------------------ > > *From: *"Jeff Mansukhani" <j...@mansukhani.net> > *To: *"Seth Mattinen" <se...@rollernet.us>, Nanog@nanog.org > *Sent: *Thursday, November 12, 2020 5:49:40 PM > *Subject: *Re[2]: Disney+ Geolocation (again) > > Specifically for Network Operators, you may email > techops-distribut...@disneystreaming.com for technical issues relating > to Disney+. Hope this helps. > > Thanks > > J > > > > > > -- HM