I did similar over a bad DNS firewall settings that where dropping AAAA queries causing the initial connection to take minutes. I’d already contacted the administrator and been told it would be looked into multiple times. After a several of months without a resolution, I escalated with a letter to the Minster, Shadow Minister and the CEO of the company the servers where outsourced too pointing out the problem. Fixed within a couple of days.
-- Mark Andrews > On 10 Mar 2021, at 06:17, Kevin Wallace <ke...@wallace.seattle.wa.us> wrote: > > On Tue, Mar 9, 2021, at 6:13 AM, Justin Wilson (Lists) wrote: >> I [..] was finally told we were not a priority. > >> Does anyone have any creative ideas on how to fix this? > > You might write them a letter like the following: > > Dear $AGENCY, > > Pursuant to the Indiana Access to Public Records Act (IC 5-14-3), > I hereby request the following records: > * all internal communication regarding $PROBLEM_PREFIX > * all configuration files on $IMPLICATED_FIREWALL > > Thank you in advance for your anticipated cooperation in this matter. > I look forward to receiving your response to this request within 7 > business days, as the statute requires. > > See what that yields you, and go from there. YMMV, IANAL, etc. > > Kevin
