I selfishly hope they don't because that's where independent operators will 
succeed. ;-) 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Eric Kuhnke" <eric.kuh...@gmail.com> 
To: "Gabriel Kuri" <gk...@ieee.org> 
Cc: nanog@nanog.org 
Sent: Wednesday, February 1, 2023 4:18:46 PM 
Subject: Re: Spectrum (legacy TWC) Infrastructure - Contact Off List 



I think that this really says more about the race to the bottom in last mile 
residential operations. 


It seems inevitable that once a last mile residential broadband operator grows 
to a certain gargantuan size, the quality of the network suffers and nobody 
really cares to take ownership of specific local problems. 


I've seen it many times looking at infrastructure of probably a dozen different 
last mile operators in many different states and provinces. 



And do you know what's commonly found in the same places as stuff like garbage 
bag wrapped pedestals and coax temp-run between cans for months or years at a 
time? Employees who feel pressured to do cheap/shoddy/fast work and move on to 
the next ticket. Or workers doing these tasks who aren't employees at all but 
piece work 1099 workers under a subcontract or a subcontractor-of-a-contractor. 
It's not a good situation for the rank and file workers either. Go find the 
worker who eventually fixes that temp-run coax job and see if he's really happy 
with his job. 



I wish that the people running the networks at residential last mile operators 
with many hundreds of thousands up to dozens of millions of CPEs would push 
back against efforts from executives/management to participate in this race to 
the bottom of cost and network quality. It's too easy to hand wave away the 
problem and be like "oh, but the middle mile fiber aggregation router and core 
links in and out of this market look fine, that's somebody else's problem to 
deal with the field work...". 










On Tue, Jan 31, 2023 at 1:36 PM Gabriel Kuri via NANOG < nanog@nanog.org > 
wrote: 





Could someone from Spectrum who deals with the HFC infrastructure in Southern 
California, specifically the legacy Time Warner Cable area, contact me off list 
? 


Apparently the local infrastructure crew thinks it's OK to leave cable running 
between two cans in a residential neighborhood since at least July 2022. But 
it's OK, because they've cautioned them off with orange cones, right ? 



Multiple calls to regular customer service fall on deaf ears about a coax trunk 
cable run above ground on a street and sidewalk in the middle of a residential 
neighborhood. 



Customer service says, "We don't know what you're talking about, we don't have 
cables running on the street". Can't seem to get a hold of the right people to 
come out and get it buried and get rid of the eyesore and safety hazard ... 



image1.jpg



image2.jpg


Thanks, 
Gabe 




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