On Fri, Jan 15, 2010 at 05:01:54PM +0000, William Hamilton wrote:
>
> I agree it's perhaps not clear how to get hold of a human, but you can't
> really argue that it's not clear how to progress the issue in general as
> the message quite clearly tells you to respond if you wish for it to be
> re-opened.
and to the creative mind, a wide range of responses opens for
consideration.
> I can't accept that the instructions that the bot provided were unclear,
> but can organisations in general (again, not SORBS-specific) do better
> when dealing with their "customers"?
like the autobot on Magrathea?
>
> Absolutely.
>
> B
>
