On Jun 8, 2010, at 9:06 PM, JC Dill wrote:
> Dave Rand wrote:
>> I'm fond of getting the issues addressed by getting the ISPs to be involved
>> with the problem. If that means users get charged "clean up" fees instead
>> of a "security" fee, that's fine.
>
> "I urge all my competitors to do that."
>
> The problem isn't that this is a bad idea, the problem is that it's a bad
> idea to be the first to do it. You want to be the last to do it. You want
> all other companies to do it first - to charge their customers more (while
> you don't charge more and take away some of their business) to pay for this
> cost.
>
Heck, at this point, I'd be OK with it being a regulatory issue. Perhaps we
need regulators to
step in and put forth something like the following:
1. An ISP who receives an abuse complaint against one of their customers
shall not be
held liable for damages to the complainant or other third parties IF:
A. Said ISP investigates and takes remedial action for valid
complaints within 24
hours of receipt of said complaint.
B. Said ISP responds to said abuse complaint within 4 hours of
their determination
including the determination made and what, if any, remedial
action was taken.
and
C. If the complaint was legitimate, the remedial action taken by
said ISP causes
the reported abuse to stop.
2. Any ISP who takes remedial action against one of their customers as
outlined
in the previous section shall charge their customer a fee which shall
not be
less than $100 and not more than the ISP's full costs of investigation
and
remedial action.
I'm not saying I necessarily like the idea of more regulation, but, if we as an
industry
are unwilling to solve this because of the above competitive concerns, then,
perhaps
that is what is necessary to get us to act.
Owen
