Or RT-IR Regards, Alex
On 4/25/11, Nathanael Cariaga <nccari...@stluke.com.ph> wrote: > Have you tried otrs? > > > > On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <m...@payam124.com> wrote: > >> Hi all >> May I have your recommendation regarding any outage management software >> and NOC log book(preferably open source) . >> I want to get fresh ideas about available software in this area. >> >> The below scenario may explain what I am looking for: >> One of the sites gets down, monitoring team would log it. Technical staffs >> follow it, they find there is something wrong >> in the site. Someone gets to the site and find there is a power failure. >> Make it correct. Monitoring team again see that >> site UP and update their log book put the recovery time and the reason >> (i.e. power failure) >> One of the simplest report from this system would be downtime per site/per >> reason. >> >> The ability to record group outage - manually or automatically based on >> network topology - (i.e. failure of a core >> router in a city which would be caused several sites failure) would be >> also useful. >> >> Best Regards >> Payam Poursaied >> >> > > -- Sent from my mobile device