On 3 Jun 2011, at 10:13, Owen DeLong wrote: > > As I said before, provide pointers to resources where users can follow up on > actually > resolving the issues. Their ISP, their IT department, web pages with > additional > information on how to diagnose the problem, etc.
I would guess a typical user will call their local helpdesk or ISP first if they have problems. They won't have a clue that Google or Facebook are down or slow due to IPv6 connectivity issues. In which case MS providing a syskb entry for those support people to point the user at seems pretty reasonable. One major MS site has gone dual-stack this morning btw :) Tim
