On Wed, 22 Aug 2012, Eric Wieling wrote:
They throw complaints from Resale CLECs in the trash. I'm starting to think we should convert the line to VZ Direct, then have the customer file PUC complaints, then convert it back when the issue is really resolved. I suspect that is illegal though and we are not going to do that.
Not sure if "they" = Verizon or the NY PSC in thie case. I'm assuming Verizon. There might be a means to request a more formal hearing on the particulars of a complaint. I don't know the inner workings of NY state government, so I don't know how feasible this is.
Have you discussed the issue with your CLEC? jms
-----Original Message----- From: sme...@gmail.com [mailto:sme...@gmail.com] On Behalf Of Steve Meuse Sent: Wednesday, August 22, 2012 12:31 PM To: Eric Wieling Cc: William Herrin; Wayne E Bouchard; nanog@nanog.org Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented. -Steve On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <ewiel...@nyigc.com> wrote: The garbage bags have been on that pole for at least 6+ months. What will end up happening is what happens every time something like this happens. We call in trouble tickets for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it. One issue is that to get it labeled chronic there needs to be three tickets opened within a month. VZ's temp fix often works long enough that we can't get enough tickets in within a month. -----Original Message----- From: William Herrin [mailto:b...@herrin.us] Sent: Wednesday, August 22, 2012 11:58 AM To: Wayne E Bouchard Cc: nanog@nanog.org Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <w...@typo.org> wrote: >> > On 08/20/2012 03:09 PM, Eric Wieling wrote: >> >> http://rock.nyigc.net/verizon/ > To be fair, this sort of thing does happen from time to time in > perfectly legitimate situations. In some cases, parts need to be > acquired or maintenance schedules need to be arranged in order to do a > propper repair. So just because you see these, don't immediately think > it is bad techs rather than a temporary, "keep it working until you > can do it right." Uh... no. Quick hacks happen from time to time to keep things running. Layers upon layers of quick hacks that are never cleaned up (see picture) happen through incompetence. If not on the part of the techs then on the part of the managers who rushed the techs onward to the next task. Always time to do it over, never time to do it right == incompetent. Regards, Bill Herrin -- William D. Herrin ................ her...@dirtside.com b...@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
