Sometimes a complaint to the corporate offices, faxed so it's something physical that has be dealt with gets attention. Though relationship-wise you'd probably be burning a bridge, somewhat more so than posting the problem to nanog.
Greg On Aug 22, 2012, at 12:43 PM, Eric Wieling <ewiel...@nyigc.com> wrote: > They throw complaints from Resale CLECs in the trash. I'm starting to think > we should convert the line to VZ Direct, then have the customer file PUC > complaints, then convert it back when the issue is really resolved. I > suspect that is illegal though and we are not going to do that. > > -----Original Message----- > From: sme...@gmail.com [mailto:sme...@gmail.com] On Behalf Of Steve Meuse > Sent: Wednesday, August 22, 2012 12:31 PM > To: Eric Wieling > Cc: William Herrin; Wayne E Bouchard; nanog@nanog.org > Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags > > > Contact your Public Utility Commission, they tend to respond better when > there are formal complaints documented. > > -Steve > > > On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <ewiel...@nyigc.com> wrote: > > > The garbage bags have been on that pole for at least 6+ months. > > What will end up happening is what happens every time something like > this happens. We call in trouble tickets for months until we can get the > issue labeled chronic, then we get a "Class 1 inspection", then they fix it. > One issue is that to get it labeled chronic there needs to be three tickets > opened within a month. VZ's temp fix often works long enough that we can't > get enough tickets in within a month. > > -----Original Message----- > From: William Herrin [mailto:b...@herrin.us] > Sent: Wednesday, August 22, 2012 11:58 AM > To: Wayne E Bouchard > Cc: nanog@nanog.org > Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags > > On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <w...@typo.org> wrote: > >> > On 08/20/2012 03:09 PM, Eric Wieling wrote: > >> >> http://rock.nyigc.net/verizon/ > > > To be fair, this sort of thing does happen from time to time in > > perfectly legitimate situations. In some cases, parts need to be > > acquired or maintenance schedules need to be arranged in order to do a > > propper repair. So just because you see these, don't immediately think > > it is bad techs rather than a temporary, "keep it working until you > > can do it right." > > Uh... no. Quick hacks happen from time to time to keep things running. > Layers upon layers of quick hacks that are never cleaned up (see > picture) happen through incompetence. If not on the part of the techs > then on the part of the managers who rushed the techs onward to the next task. > > Always time to do it over, never time to do it right == incompetent. > > Regards, > Bill Herrin > > > > -- > William D. Herrin ................ her...@dirtside.com b...@herrin.us > 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> > Falls Church, VA 22042-3004 > > > > > >
