Make sure the remote phone is using a low bandwidth codec too. In a previous life changing a remote (home) user's phone from G.711 to G.729 made all the difference in the world to their call quality.
Matthew Shaw – Sr. Network Administrator FairPoint Communications | ms...@fairpoint.com www.FairPoint.com -----Original Message----- From: Brandon Galbraith [mailto:brandon.galbra...@gmail.com] Sent: Tuesday, August 06, 2013 12:11 PM To: Andy Ringsmuth Cc: NANOG list Subject: Re: Comcast contact Have you monitored your user's home Comcast connection with regards to packet loss or latency, preferably from network-near the SIP termination point? On Tue, Aug 6, 2013 at 10:56 AM, Andy Ringsmuth <a...@newslink.com> wrote: > Any chance someone on this list is affiliated with Comcast who could contact > me off-list? I have an employee in Virginia who works from home using, in > part, a VOIP desk telephone tied into our office phone system back in > Nebraska. She's had nothing but problems maintaining a stable connection and > I'm at my wit's end to diagnose and fix whatever is causing her problems. > > I've got this exact setup with several employees around the country, but this > one person is the only one who, 1 - has problems and 2 - has Comcast. > > Much appreciated! > > ---- > Andy Ringsmuth > a...@newslink.com > News Link – Manager Technology & Facilities > 2201 Winthrop Rd., Lincoln, NE 68502-4158 > (402) 475-6397 (402) 304-0083 cellular > > _______________________________________________________________________ This e-mail message and its attachments are for the sole use of the intended recipients. They may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments, notify the sender by replying to this message and delete or destroy all copies of this message and attachments in all media.
