Andy, I posted in this list earlier in the week regarding Comcast and an issue my company was experiencing. I also posted at www.reddit.com/r/networking. I had numerous support staff from Comcast contact me over on Reddit. I would recommend posting there too.
Message: 4 Date: Tue, 6 Aug 2013 11:10:30 -0500 From: Brandon Galbraith <brandon.galbra...@gmail.com> To: Andy Ringsmuth <a...@newslink.com> Cc: NANOG list <nanog@nanog.org> Subject: Re: Comcast contact Message-ID: <cade4tyv2f4okfny2grpbckfa9gvuwjyggaq18dfbjboyljm...@mail.gmail.com> Content-Type: text/plain; charset=UTF-8 Have you monitored your user's home Comcast connection with regards to packet loss or latency, preferably from network-near the SIP termination point? On Tue, Aug 6, 2013 at 10:56 AM, Andy Ringsmuth <a...@newslink.com> wrote: > Any chance someone on this list is affiliated with Comcast who could contact > me off-list? I have an employee in Virginia who works from home using, in > part, a VOIP desk telephone tied into our office phone system back in > Nebraska. She's had nothing but problems maintaining a stable connection and > I'm at my wit's end to diagnose and fix whatever is causing her problems. > > I've got this exact setup with several employees around the country, but this > one person is the only one who, 1 - has problems and 2 - has Comcast. > > Much appreciated! > > ---- > Andy Ringsmuth > a...@newslink.com > News Link ? Manager Technology & Facilities > 2201 Winthrop Rd., Lincoln, NE 68502-4158 > (402) 475-6397 (402) 304-0083 cellular This message is private and confidential. If you have received it in error, please notify the sender and remove it from your system.