Apologies for a bit off topic, but I’m trying to get an issue resolved and am having trouble reaching anybody who seems clue positive.
From home via Comcast cable, I’m having trouble reaching some destinations. According to mtr, there is a particular node (be-11-pe02.11greatoaks.ca.ibone.comcast.net) which is suffering > 30% loss. Contacting the Comcast consumer support folks is useless (what are the lights on your modem doing? Did you power cycle it?). When this is happening, I usually am told they need to send a tech to my house. <insert facepalm>. Is there a way to drop a note to the NOC or other folks who would understand the info and be able to act on it? Thanks! -Pete > On Jan 23, 2015, at 09:14, Brzozowski, John > <john_brzozow...@cable.comcast.com> wrote: > > Folks, > > The thread below was sent to me a few times, apologies for not catching it > sooner. > > Janet, > > I sent you mail unicast with a request for some information. I am happy to > help you out. > > For the larger NANOG audience, Comcast has recently launched IPv6 support for > our BCI products, these are our DOCSIS based commercial offerings. This > means that if you gateway device is in fact in RG mode you will be delegated > a dynamic IPv6 prefix, by default customers are delegated a /56 prefix along > with a single IPv6 address that is assigned to the WAN of the gateway device. > IPv6 support applies to the following makes and models: > > SMC D3G CCR (http://mydeviceinfo.comcast.net/device.php?devid=216) > Cisco BWG (http://mydeviceinfo.comcast.net/device.php?devid=347) > Netgear CG3000D (http://mydeviceinfo.comcast.net/device.php?devid=347) > > For customers where you bring your own cable modem or have one of the above > in bridge mode we have enabled IPv6 support for you as well. However, your > router behind the modem must be running software and configured with IPv6 > support. Specifically, your router needs to be support stateful DHCPv6 for > IPv6 address and prefix acquisition. We have received a number of reports > from customers that the Juniper SRX does not appear to properly support IPv6. > We are working with Juniper and also recommend that you reach out to Juniper > as well. > > Please keep checking http://www.comcast6.net for updates, we will post some > additional information here in the next week or so. In the mean time if you > have questions feel free to send me mail or post them here on the NANOG list. > > HTH, > > John > ========================================= > John Jason Brzozowski > Comcast Cable > p) 484-962-0060 > w) www.comcast6.net > e) john_brzozow...@cable.comcast.com > ========================================= > > > > -----Original Message----- > From: "nanog-requ...@nanog.org<mailto:nanog-requ...@nanog.org>" > <nanog-requ...@nanog.org<mailto:nanog-requ...@nanog.org>> > Reply-To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> > Date: Friday, January 23, 2015 at 07:00 > To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> > Subject: NANOG Digest, Vol 84, Issue 23 > > Date: Thu, 22 Jan 2015 22:42:17 +0000 > From: Janet Sullivan <jan...@nairial.net<mailto:jan...@nairial.net>> > To: "'nanog@nanog.org<mailto:'nanog@nanog.org>'" > <nanog@nanog.org<mailto:nanog@nanog.org>> > Subject: Comcast Support > Message-ID: > <cy1pr0701mb1164f3448b35404bbae671a8dc...@cy1pr0701mb1164.namprd07.prod.outlook.com<mailto:cy1pr0701mb1164f3448b35404bbae671a8dc...@cy1pr0701mb1164.namprd07.prod.outlook.com>> > Content-Type: text/plain; charset="us-ascii" > > I hate to use NANOG for this, but support has now ended a chat with me twice > without fixing anything, they just kicked me off. > > I'm not getting an IPv6 address on the Comcast provided cable modem/router. > I'm not getting a PD. My machines thus have no IPv6. I've hard reset my > router 4 times while working with Comcast, and I've been told to do things > like switch to a static IPv4 address, which shows a level of clue that is > scary. And before that they were convinced it was a wireless problem even > though I have a wired connection, and told them that multiple times. I've > wasted two hours with Comcast today, and even when I asked for escalation I > got nothing. Just hung up on. It's honestly the worst customer support I've > ever received. I don't think I ever got them to understand the difference > between IPv4 and IPv6.
