FWIW, if you phone support you generally end up with a tier-1 person. In cases where people have more technical background, you may want to try things that land in more senior levels of Care (or even get checked by engineering directly) such as:
- Customer support forums: http://forums.comcast.com/comcastsupport/ - Twitter: @ComcastCares https://twitter.com/comcastcares - Broadband Reports forum: http://www.dslreports.com/forum/comcast - Reddit: http://www.reddit.com/r/comcast - Jason On 2/23/15, 1:25 AM, "Peter Loron" <pet...@standingwave.org<mailto:pet...@standingwave.org>> wrote: Apologies for a bit off topic, but I’m trying to get an issue resolved and am having trouble reaching anybody who seems clue positive
