> On Dec 5, 2018, at 5:01 PM, David H <ispcoloh...@gmail.com> wrote:
>
> Hey all, was curious if anyone knows of a website monitoring service that has
> the option to incorporate a human component into the decision and escalation
> tree? I’m trying to help a customer find a way around false positives
> bogging down their NOC staff, by having a human determine the difference
> between a real error, desired (but different) content, or something in
> between like “Hey it’s 3am and we’ve taken our website offline for
> maintenance, we’ll be back up by 6am.” Automated systems tend to only know
> if test A, or steps A through C, are failing, then this is ‘down’ and do my
> preconfigured thing, but that ends up needlessly taking NOC time if the
> customer themselves is performing work on their own site, or just changed it
> and whatever content was being watched, is now gone. So, the goal would be
> to have the end user be the first point of contact if it looks like more of a
> customer-side issue. If they can’t be reached to confirm, THEN contact NOC,
> and unlike email alerts, keep contacting until a human acknowledges receipt
> of the alert.
I know there are outsourced NOC services you can hire. I’m not sure how long
it would take, but I wonder if you could do an API call to something like
mechanical turk as well?
- Jared
